Their responsibilities typically include:

• Beverage Service: Serving a variety of alcoholic and non-alcoholic beverages to park guests while adhering to legal drinking age restrictions and park policies.
• Customer Interaction: Engaging with guests, taking drink orders, offering recommendations, and providing excellent customer service in a friendly and efficient manner.
• Cash Handling and Transactions: Handling cash, processing payments, operating point-of-sale (POS) systems, and maintaining accurate records of sales transactions.
• Inventory Management: Monitoring and restocking beverage inventory, including alcoholic and non-alcoholic beverages, garnishes, and supplies to ensure availability throughout the shift.
• Maintaining Cabana Areas: Managing and maintaining cleanliness, organization, and overall upkeep of cabana areas, including arranging seating, providing amenities, and ensuring a pleasant environment for guests.
• Adherence to Safety and Alcohol Regulations: Enforcing responsible alcohol service practices, following safety protocols, and complying with alcohol regulations and park policies to ensure a safe and enjoyable environment for guests.

Their responsibilities typically include:

• Routine Cleaning: Conducting regular cleaning tasks throughout the park, including restrooms, dining areas, walkways, rides, attractions, and other public spaces.
  • Trash Removal: Emptying trash bins and ensuring proper disposal of waste to keep the park clean and tidy.
  • Restocking Supplies: Refilling restroom supplies such as toilet paper, soap, and paper towels, as well as ensuring adequate supplies in other areas like dining facilities.
  • Sanitization: Using appropriate cleaning agents to disinfect surfaces, equipment, and high-touch areas to maintain hygiene standards and prevent the spread of germs.
  • Special Event Support: Assisting in post-event cleanup or maintenance during special occasions or park events.
  • Teamwork and Collaboration: Working collaboratively with other staff members to ensure a cohesive effort in maintaining cleanliness and a positive guest experience throughout the amusement park.

Their roles and responsibilities typically include:

• Show Production: Executing entertainment shows, performances, parades, and events.
• Guest Interaction: Engaging with park guests, interacting during performances, and ensuring a positive and entertaining experience for visitors.
• Collaboration with Contracted Entertainment: Working closely with other departments such as marketing, operations, and guest services to coordinate promotional events, special appearances, or themed entertainment experiences.

Their roles and responsibilities typically include:

• Food Preparation and Service: Operating food stands, kiosks, restaurants, and catering services within the park, preparing and serving a variety of food items and beverages to guests.
• Inventory Management: Managing inventory and ensuring sufficient stock levels of ingredients and supplies for food preparation.
• Cash Handling and Transactions: Handling cash, processing payments, operating point-of-sale (POS) systems, and maintaining accurate records of sales transactions.
• Food Safety and Hygiene: Adhering to strict food safety standards, sanitation guidelines, and health regulations to maintain clean and safe food handling practices.
• Customer Service: Providing excellent customer service by taking orders, handling transactions, addressing guest inquiries or concerns, and ensuring a pleasant dining experience.
• Special Events and Catering: Assisting with catering special events, parties, or group functions within the park, preparing menus, setup, and service according to client needs.
• Collaboration with Other Departments: Collaborating with park management, marketing, and other departments to coordinate promotional offers, themed dining experiences, or special food-related events to enhance guest satisfaction and revenue generation.

Their responsibilities typically include:

• Guest Assistance: Welcoming and assisting guests with inquiries, directions, park information, and guidance about attractions, shows, amenities, and services available within the park.
• Ticketing and Entry Assistance: Providing support with ticket purchases, entry procedures, and resolving any ticket-related issues or concerns at the park entrance.
• Problem Resolution: Addressing guest complaints, concerns, or issues promptly and effectively, aiming to provide satisfactory resolutions and maintain guest satisfaction.
• Lost and Found Services: Managing lost and found items, assisting guests in locating lost belongings, and maintaining a system to catalog and return lost items to their rightful owners.
• Accessibility Services: Assisting guests with special needs by providing information about accessible attractions, services, and accommodations available in the park.
• Promotions and Sales: Promoting park offerings, such as memberships, special events, or upgrades, and providing information on packages or promotions available to enhance the guest experience.
• Cash Handling and Transactions: Handling cash, processing payments, operating point-of-sale (POS) systems, and maintaining accurate records of sales transactions.
• Collaboration with Other Departments: Working closely with various departments, including security, operations, entertainment, and food services, to address guest needs, communicate important information, and ensure a cohesive guest experience across the park.

Responsibilities typically include:

• Onboarding: Facilitating the onboarding process for new hires, which includes preparing necessary documentation, conducting orientation sessions, and ensuring a smooth transition into the organization.
• ID Verification: Verifying the identity and eligibility of new employees by collecting and processing required identification documents and completing verification processes as per company policies and legal regulations.
• Job Offer Process: Assisting in the job offer process by preparing offer letters and related documents, communicating with candidates regarding job details, compensation, and benefits, and coordinating the acceptance of job offers.
• Scheduling Interviews: Coordinating and scheduling interviews between candidates and hiring managers, managing interview calendars, sending interview invitations, and ensuring a seamless interview process.
• Orientation: Organizing and scheduling orientation programs for seasonal employees, providing information about company policies, procedures, benefits, and distributing uniforms.
• HR Administrative Support: Assisting with various administrative tasks within the HR department, such as maintaining employee records, processing HRrelated paperwork, updating databases, and ensuring compliance with documentation requirements.

Responsibilities typically include:

• Entrance Security: Monitoring and controlling entry to the park, conducting bag check, and screening guests for prohibited items to prevent unauthorized entry and ensure a safe environment.
• In-Park Patrolling: Conducting regular patrols throughout the park premises, including walkways, attractions, ride queues, and other public areas, to maintain visibility, deter misconduct, and promptly respond to any security concerns or emergencies.
• Crowd Control: Managing crowd flow, ensuring orderly conduct, and preventing disruptive behavior or conflicts among guests to maintain a peaceful and enjoyable atmosphere.
• Emergency Response: Being prepared to respond quickly and effectively to emergencies, accidents, or incidents within the park, providing assistance, and coordinating with emergency services or park management as needed.
• De-escalation and Conflict Resolution: Using communication and conflict resolution skills to de-escalate tense situations, resolve disputes, and handle guest complaints or conflicts in a calm and professional manner.
• Communication and Collaboration: Maintaining clear and effective communication with other security personnel, park staff, and management to coordinate responses, share information, and ensure a unified approach to security protocols.
• Enforcement of Policies: Enforcing park rules, regulations, and safety guidelines to ensure compliance and protect the well-being of guests and employees.

Responsibilities typically include:

• Landscape Maintenance: Mowing lawns, trimming and pruning trees, shrubs, and bushes, planting and maintaining flowers, and ensuring overall landscape aesthetics throughout the park.
• Irrigation and Watering: Managing irrigation systems, watering plants, trees, and flower beds, and ensuring proper hydration for all greenery within the park.
• Pest and Weed Control: Implementing pest control measures, applying herbicides or pesticides as necessary, and controlling weed growth to maintain a healthy and attractive landscape.
• Seasonal Maintenance: Performing seasonal tasks such as leaf removal in the fall, snow removal in winter (if applicable), and preparing landscaping for changing weather conditions throughout the year.
• Equipment Maintenance: Maintaining and servicing landscaping tools and equipment, ensuring they are in good working condition, and reporting any maintenance needs or equipment malfunctions.

Responsibilities typically include:

• Surveillance: Constantly monitoring the pool, slides, wave pools, lazy rivers, and other water attractions to identify potential hazards, distressed swimmers, or unsafe behaviors.
• Preventative Measures: Enforcing safety rules and guidelines, ensuring guests adhere to height and age restrictions for specific attractions, and preventing risky behaviors in the water area.
• Emergency Response: Being prepared to respond swiftly in case of emergencies such as drowning, injuries, or accidents. This includes performing water rescues, administering first aid, and performing CPR or other life-saving techniques when necessary.
• Maintenance Checks: Conducting routine inspections of water attractions, ensuring proper functioning of safety equipment, and reporting any maintenance issues or safety concerns to supervisors.
• The following Ellis & Associates certifications are included as part of your training:
  • CPR
  • Basic Life Support (BLS)
  • Shallow and/or Deep Water Rescue.

Their responsibilities include:

• Gate Entrance Photography: Welcoming guests at the park entrance, taking family or group photos, and offering professional photography services to create lasting memories as guests arrive.
• On-Ride Photography: Taking photos of guests while they are experiencing rides or attractions, often capturing candid and exciting moments, and offering these photos for sale as souvenirs.
• Sales and Promotion: Promoting souvenir options to guests, explaining available photo packages, and facilitating the sale of prints, digital copies, or merchandise featuring the captured images.
• Customer Service: Providing excellent customer service, answering guest inquiries, assisting with photo selection, and ensuring a positive and enjoyable experience for park visitors.

Their responsibilities typically include:

• Customer Service Excellence: Delivering exceptional customer service by addressing inquiries, resolving customer concerns or complaints, and ensuring a positive shopping experience for guests.
• Sales and Transactions: Assisting guests in selecting merchandise, processing purchases, operating cash registers, and handling transactions accurately and efficiently.
• Stocking and Merchandising: Replenishing merchandise on shelves or displays, arranging products to maintain an organized and visually appealing store, and ensuring that merchandise is well-presented and stocked.
• Product Knowledge: Being knowledgeable about various products, pricing, and any special offers or promotions to effectively assist guests and encourage sales.
• Cash Handling and Reporting: Handling cash, processing payments, maintaining accurate cash registers, and generating reports at the end of shifts.
• Security Measures: Implementing loss prevention measures, such as monitoring inventory, preventing theft, and reporting any incidents to your supervisor.

Their responsibilities typically include:

• Guest Safety: Ensuring the safety of guests by enforcing ride rules, checking restraints and safety equipment, assisting guests with boarding and disembarking, and providing clear safety instructions.
• Ride Inspections: Monitoring ride performance, looking for any irregularities, unusual sounds, or indications of mechanical issues, and promptly reporting any concerns to maintenance or management.
• Guest Interaction: Interacting with guests in a courteous and helpful manner, addressing inquiries about the ride, and providing information about safety guidelines or ride specifications.
• Compliance and Documentation: Ensuring compliance with ride operation protocols, safety standards, and park regulations, and maintaining accurate records related to ride operation and maintenance activities.

Their responsibilities typically include:

• Inventory Management: Tracking, organizing, and maintaining inventory levels of merchandise, food items, supplies, and equipment stored in the warehouse.
• Receiving Shipments: Receiving, inspecting, and verifying incoming shipments of goods, merchandise, or supplies, ensuring accuracy in quantity and quality according to purchase orders.
• Storage and Organization: Storing received items in designated locations within the warehouse, maintaining proper organization, and ensuring efficient utilization of storage space.
• Restocking Food Stands and Retail Stores: Replenishing merchandise, food products, or supplies at various locations throughout the park according to inventory levels, ensuring timely restocking to meet demand.
• Maintaining Warehouse Cleanliness: Keeping the warehouse clean, organized, and hazard-free, ensuring compliance with safety regulations, and maintaining a tidy working environment.

Their job description includes:

• Power Washing Duties: Operating power washing equipment to clean various surfaces, including walkways, structures, seating areas, and other outdoor facilities within the amusement park.
• Maintenance of Equipment: Performing routine maintenance on power washing equipment, ensuring they are in good working condition, reporting any malfunctions, and maintaining cleanliness and organization of tools and work areas.
• Communication and Reporting: Communicating any maintenance or safety issues observed during the cleaning process to relevant supervisors or maintenance personnel, and maintaining clear documentation of completed tasks.