Policies & Services

Every person 4 years old or older must have a valid admission ticket or season pass to enter the park. Admission tickets and season passes can be purchased on our website and at the park. You may leave the park and return on the same day by presenting your ticket or season pass to the gate attendant for re-entry.
If you leave the parking lot, you will be required to pay the Kentucky Exposition Center’s parking fee to re-enter unless you are a season pass holder. (See parking policy for more details).
Please keep all tickets for proof of purchase. Tickets are non-refundable.
Consecutive two-day tickets must be shown on both visits.
If you are a season pass holder, you must present your season pass (digital or card) on every visit to enter the park. Season passes are non-transferable and non-refundable. Season passes are specific to the holder and may not be used by anyone other than the pass holder. Failure to follow these policies may result in revocation of the pass.
Please note: Season passes and general admission tickets are not valid during park buyouts or select special events.

Our Policy: Kentucky Kingdom welcomes families and guests of all ages. It is the intention of this policy to enlist the cooperation of parents and other adults responsible for children to ensure that our park continues to provide a safe and enjoyable experience for all. Responsibility for children attending the park rests with the parent/guardian/assigned chaperone, not with Kentucky Kingdom personnel. Details of the policy are as follows:

• Guests aged 15 and under must be accompanied by a chaperone.
• Guests without a chaperone who cannot provide identification proving they are at least 16 years of age will not be permitted entry.
• Kentucky Kingdom considers chaperones as a parent, guardian, or other supervising adult age 21 or over with a valid ID, including a photograph and date of birth. Valid types of identification include driver's license, non-driver ID card, passport, visa or military ID.
• Each chaperone can accompany up to 6 guests aged 15 and under.
• The chaperone must be present at the time of entry and remain within the park for the entire duration of the party's visit. To further clarify, for sake of convenience, the chaperone does not need to accompany the entire party for the entire time.
• Guests aged 15 and under should have the telephone number of their chaperone.
• Organized and ticketed group events, such as school, church, corporate, summer camp, sports, and other pre-scheduled group visits are exempt from the policy as these groups have established chaperone policies and practices already in place.
ATMs are located at the Season Pass Processing Center near the entrance to Kentucky Kingdom and inside 5D Cinema store. For your convenience, food locations, retail shops, and games throughout the park accept cash and credit cards. See the park map for ATM locations.
So that we can provide a comfortable, safe, and enjoyable experience for our guests, please follow all park rules, signs, and instructions.
• The chaperone policy will be enforced at the security checkpoint.
• Guests are required to walk through a security checkpoint. Additional screening may be required.
The following may NOT be brought into the park:
• Weapons such as knives or guns
• Outside food or drink
• Glass containers
• Alcohol
• Drugs or other illegal substances
• Coolers or picnic baskets
• Vehicles or two-wheeled electric scooters
• Skateboards, bicycles, or skates
• Pets
• Drones
• Fireworks
• Flotation devices (kickboards, noodles, water wings, etc.), with the exception of puddle jumpers, which are allowed
• Swimming flippers
• Large umbrellas or pop-up shade structures of any kind
• Water guns or toys that shoot projectiles
• Life jackets not approved by U.S. Coast Guard
• Any item determined by management to impede the safety or diminish the experience of our guests
The following are permitted:
• Baby food (formula and small snacks)
• Medically required foods for special dietary needs
• Service animals
Cameras and cell phones are considered loose articles and you are not permitted to take them with you while riding an attraction. Please see our “Ride Lite” policy. Please respect other guests while enjoying your day at the park and only include your own party in your photos or videos. Those expecting to use footage for public use, such as news programs or documentaries, must make arrangements in advance with our Marketing Department (502-813-8200).
Throughout the season, we routinely have camera crews and staff photographers in the park shooting videos and photos of the park, rides, attractions, and guests. These video clips and photos may be used in future advertising and public relation campaigns promoting Kentucky Kingdom and Hurricane Bay. If you do not want to be photographed or to appear in our television commercials, or do not wish to be otherwise recorded, please leave the area when the videotaping or photography is taking place. By choosing to remain in the area where these activities are occurring, you are granting consent to Kentucky Kingdom Theme Park, LLC to record, videotape, and photograph your likeness (photo), voice, and statements, and use them without compensation, credit, or other consideration.
For their own safety, guests must wear proper clothing (shoes, shirts, and shorts, pants, or cover-ups) for admission to Kentucky Kingdom and at all times while inside the amusement park.
Clothing or body art that is rude, vulgar, or contains inflammatory language or graphics must be covered.
Kentucky Kingdom and Hurricane Bay is a family-friendly park and reserves the right to determine whether a guest’s attire or body art is appropriate.

The park has three (3) Health Services locations: See park map for locations. Our licensed Emergency Medical Technicians (EMTs) are here to service your medical needs. In accordance with medical protocol, our EMTs may not dispense medication. If you need medication, please plan to bring your own or you may purchase from a selection of over-the-counter medications in our gift shops.

Kentucky Kingdom is committed to giving back to the community. In particular, we strongly support organizations that focus on initiatives to promote educational opportunities for young people and families in Kentucky.
Nonprofit organizations interested in receiving a donation of Kentucky Kingdom admission tickets to benefit their cause should submit a letter (on the organization’s official letterhead) explaining their request and including all pertinent information (contact name, address, telephone number, e-mail, and documentation of 501(c)(3) status). In the case of requests associated with fundraising events being held to benefit the organization, please include the date, time, and location of the event. All requests for donation to a particular event should be received at least 30 days before the date of the event. Requests must be mailed to: Kentucky Kingdom and Hurricane Bay, Attention: Donations, P.O. Box 21639, Louisville, Kentucky, 40221.
Donations will be in the form of a limited number of general admission tickets to Kentucky Kingdom. Please be advised that, as a matter of policy, we do not donate Kentucky Kingdom season passes.
We receive a great number of donation requests and therefore cannot send you our regrets if your request is not approved. If your donation is approved, we will contact you in advance if necessary or you will simply receive the donated tickets by mail with a cover letter from us.
For your request to be considered, your organization should:
• Be an officially registered 501(c)(3) nonprofit located in the state of Kentucky or in the Kentuckiana region and be focused on endeavors related to education, young people, and/or families.
We do sometimes consider requests from groups working on other social, educational, or economic issues if the goals of the organization align with our values.
The following types of requests will not be considered:
• Individuals, groups, or clubs requesting donations for trips, sporting events, competitions, etc.
• Requests for donations to individuals with financial needs related to their health or other issues.
• Requests for donations to be used as employee incentives.
• Requests for donations to political organizations.
Outside food or beverages may not be brought into the park, with limited exceptions (e.g., infant formula, baby food, etc.). We offer a wide variety of restaurants and snack options throughout the park (click here to view menus). You may also leave the park to eat – simply show your ticket or season pass to re-enter the same day.
Kentucky Kingdom’s season pass provides great value for our guests by providing them unlimited admission to both Kentucky Kingdom and Hurricane Bay, discounts on all food and merchandise purchases, and free (with special gold pass souvenir bottle) or discounted fountain drinks all season long. We also sell a 28-ounce Kentucky Kingdom souvenir bottle, which guests can purchase and then fill with fountain drinks for only $1.00 per refill throughout the season (during that season only; the same bottle cannot be used in subsequent seasons). Vending machines stocked with Pepsi products are also conveniently located throughout the park.
Guests with special needs and accommodations
Kentucky Kingdom and Hurricane Bay offers a variety of accommodations and services for guests with special needs. We recommend that you familiarize yourself with our Rider Requirements and Accessibility Guide before visiting the park.
ATTRACTION BOARDING PASS
1. Guests who are unable to stand in line due to an Autism Spectrum Disorder or mobility restriction may request an Attraction Boarding Pass at Guest Services located at the front gate. Attraction Boarding Pass wristbands accommodate the guest and his/her party.
2. Once you receive an Attraction Boarding Pass wristband, you may take it to the exit of any accessible attraction
3. Once at the exit, hold up your Attraction Boarding Pass wristband and wait for the ride operator to instruct you how to load the ride.
4. Do not enter the ride area until instructed to do so.
Please note: Wheelchair users do not require an Attraction Boarding Pass. You may enter via the exit of any ride designated as accessible or transferable. See our Rider Requirements and Accessibility Guide for specific ride information. The ride operator will accommodate the wheelchair user and his/her party. Do not enter the ride area until instructed to do so.
AUTISM SPECTRUM DISORDER
When planning your visit to the park, please be aware of the following sensory stimuli:
• Loud noises (music, crowd noise, ride sounds, etc.).
• Lights of various colors and brightness.
• Movement of crowds and attractions.
• Large crowds congregating in queue lines and midways.
Please note: If you need to take a moment in a quiet resting space, each of our three (3) Health Services locations has a quiet space available for up to two members of your party during the operating day. We ask that you limit your visit to 30 minutes to help accommodate other guests who may also want to use this facility. See park map for locations.
DINING ACCESSIBILITY
All dining areas, indoor and outdoor, are accessible for all guests. See park map for available dining options.
GUESTS WITH FOOD ALLERGIES
We offer a variety of foods and snacks for purchase throughout the park. Reference menus and nutritional guide before your visit for your convenience. If you or a member of your party has special dietary needs that require you to bring specific food items into the park, notify a team member at the security checkpoint area.
GENDER NEUTRAL ACCOMMODATIONS
Restrooms, showers, and changing rooms are available for all guests. Guests who prefer to use a gender neutral or family restroom may use individual restrooms located near the picnic pavilions, or any of our three (3) Health Services locations see park map for more information.
MEDICAL EQUIPMENT ON RIDES
Casts and Braces - You should not ride our attractions if you have a neck, back or bone condition. Guests with a cast or brace will not be allowed to ride if the cast or brace does not fit properly in the ride vehicle, presents a hazard to other guests, or will not allow proper rider posture.
Prosthetic Devices - Guests with a prosthesis of any kind must ensure the device is properly worn, secured, and will remain in place during the attraction cycle. The prosthesis must fit so that it does not become dislodged or stuck in any area of the ride or vehicle. Please reference the Rider Requirements to see which rides and attractions allow prosthetic devices.
Glasses should be secured with a sports strap while riding. See Ride Lite policy at specific attractions. Sports straps are available for purchase in all of our retail shops.
FOR THE HEALTH AND SAFETY OF ALL GUESTS 
• Take appropriate steps to stay properly hydrated and cooled off on hot days. Water fountains and fans are located throughout the park.
• Strollers, wheelchairs, and electric convenience vehicles are available for rent near the front gate.
• There are three (3) Health Services (first aid) locations throughout the park.
• Smoking is allowed only in designated areas.
• Follow all staff instructions, safety policies, and posted rules.
• Properly use all attraction safety equipment provided.
• Do NOT, for any reason, enter any area of the park that is denoted as a restricted area by either signs or fencing.
• Report any unusual occurrence to park staff.
For the safety of all our guests, please read the ride requirements signs posted at the entrance to each attraction. They list height and/or weight requirements for riders, as well as other rules of the ride. Height and weight requirements are established by the ride manufacturer, regulated by state law, and strictly enforced.
All-day lockers are available to rent by credit card only on a first-come, first-served basis in various locations in Hurricane Bay. These lockers come in three sizes; regular, large, and jumbo. . Once you’ve rented a locker at one of our kiosks, you will enter a code that will allow you and your party to open your locker as many times as necessary throughout the day. You may access your Hurricane Bay locker throughout Kentucky Kingdom’s hours of operation. Our staff will empty all lockers 15 minutes after Kentucky Kingdom’s closing time. Any items remaining in the lockers will then be delivered to Guest Services at the front gate.
Nursing moms are welcome to breastfeed in any public area at Kentucky Kingdom and Hurricane Bay. We also offer air-conditioned accommodations, with privacy bays and electrical outlets for pumps, at each of our three (3) Health Services (first aid) buildings. See park map.

ID wristbands are available at Guest Services or any of our three (3) Health Services (first aid) locations. Parents/Guardians may write their cell phone number on the wristband, allowing park staff to contact them if the wearer becomes separated from the group.

All attractions stop operating at the park’s closing time.
• To ensure all guests waiting in line have the opportunity to enjoy an attraction, queue lines for some attractions may close before the park’s designated closing time.
• Lines for popular attractions may be lengthy. Do not wait until near the end of operating hours to get in line for your favorite attraction.
• Rented lockers will be emptied and remaining items taken to Guest Services 15 minutes after park closing.
• To maximize your enjoyment of Kentucky Kingdom and Hurricane Bay, please be aware of daily operating hours.
• Guests are not permitted to enter or re-enter the park during the last operating hour each day.
For the easiest access to Kentucky Kingdom and Hurricane Bay, enter the Kentucky Exposition Center (KEC) via Gate 2 or 4 (see KEC map for directions). The KEC charges a parking fee of $10.00 per car and $20.00 per bus. Season pass holders receive free parking on park operating days; they simply have to show their season pass (digital or card) to the parking attendant.
Please note: The KEC sets all parking policies and may change them at any time. Visit the KEC website http://www.kyfairexpo.org/ or call 502-367-5000 for more details and updates.
All guests are required to dress, behave, and conduct themselves in a manner that promotes a family-friendly environment.
KRS 247.2353 requires patrons to obey all posted signs and verbal instructions from our operators and to refrain from actions that may cause injury to themselves or others. A person who violates KRS 247.2353 may be ejected from the premises without refund and may be guilty of a misdemeanor.
Kentucky Kingdom will not tolerate any disruptive behavior, including:
• Touching or attempting to scare team members or guests.
• Failure to follow instructions given by ride operators or lifeguards.
• Failure to follow posted attraction rules.
• Interference with normal park operations.
• Causing inconvenience or annoyance to fellow guests.
• Reselling admission tickets.
• Using a season pass that does not belong to you.
• Smoking in a non-designated area.
• Use of coarse or vulgar language or gestures.
Please note: Disruptive behavior as determined by Kentucky Kingdom and Hurricane Bay staff may result in ejection from the park and/or revocation of a season pass without refund.
Kentucky Kingdom and Hurricane Bay offers sensory soothing spaces where anyone with Autism Spectrum Disorder may take a break with a guardian. These quiet spaces are located inside each of our three (3) Health Services locations. See park map.
For your safety and the safety of our team members, guests may NEVER enter a restricted area. This includes fenced-in areas around attractions, maintenance rooms, and areas reserved for team members only. Guests should use only designated walkways and pathways while visiting the park.
If you lose an item in a restricted area, report the loss to Guest Services at the front entrance.
For the safety of our guests, attractions may be closed temporarily or for the day when necessary.
• Information about any attractions that are closed for the day will be posted on our website and at the park’s entrance.
• If an attraction is closed during operating hours, staff will update any guests who are waiting in line to ride about the anticipated reopening time.
Kentucky Kingdom offers Kentucky Flyer and Storm Chaser ride photos for purchase . Items available include 5 x 7 photo with logoed folder and keychains.
The fun captured in our ride photos is often featured in our social media campaigns. If you do not wish your photo to appear on social media, you may opt out by completing a form that the ride photo team member will provide you upon request.
Obscene gestures at ride photo locations or anywhere in the park will not be tolerated and may result in ejection from the park without a refund or revocation of a season pass.
To accommodate our guests, our rider switch policy allows all those who meet the rider requirements to enjoy an attraction, even if a member of the party does not meet the rider requirements or does not want to ride. One party member may wait with the non-rider(s) in the entrance queue while the rest of the party rides. The waiting party member may then board the ride as the non-rider(s) exits the ride area with the other member(s) of the party.
Look for the wheelchair and transfer symbols on the attraction sign at each ride to determine if the attraction is suitable for you.
The wheelchair symbol identifies attractions a guest may ride while remaining in a wheelchair. The wheelchair transfer symbol identifies attractions a guest may ride if he or she is able to transfer from a wheelchair to the ride vehicle or attraction alone or with assistance from a member of his/her party. Guests must be able to complete the loading and unloading process, which may involve standing, step(s) up or down, or a slight incline. All riders must meet all rider requirements and be able to maintain the required rider posture for the duration of the ride. For more information, see Rider Requirements and Accessibility Guide.

Service animals accompanying designated owners are welcome at Kentucky Kingdom and Hurricane Bay.

Service animals are not permitted on rides and must remain with a non-riding member of the party while the owner is on a ride. No other animals are permitted in the park. Be kind and clean up after your service animal. For detailed information on service animals, please visit www.ada.gov/service_animals_2010.htm.

Kentucky Kingdom and Hurricane Bay strives to accommodate all our guests without disturbing the enjoyment of others. Designated smoking areas can be found on our park map. Smoking (including the use of electronic cigarettes) is permitted only in designated areas and never in restrooms, dining areas, amphitheaters, or anywhere else in the park.

Guests may bring their own strollers, wheelchairs, and ECVs into Kentucky Kingdom and Hurricane Bay. We also offer these items for rent on a first-come, first-served basis. These rental items are for use inside the park only and may not be taken outside the gate. Strollers may be rented for children only. There is a weight limit of 60 pounds for a single stroller and 100 pounds for a double stroller. Wheelchairs have a weight limit of 250 pounds and the ECV weight limit is 450 pounds. Reservations are not accepted for strollers, wheelchairs, or ECVs and discounts do not apply. Wheelchairs provided by Health Services are reserved for those who require medical attention.

To ensure the safety of our guests, some rides and attractions may be closed during inclement weather. We do not offer rain checks or refunds under these circumstances.
If persistent bad weather conditions close the majority of our rides for an extended period, we may offer rain checks at Guest Services (located at the front entrance) for guests who entered the park with an admission ticket. These rain checks allow guests to return for a visit on another day during the season at no charge. Season pass holders are not eligible to receive rain checks.

Pickup and drop-off location for Uber, Lift and passenger vehicles is at 934 Phillips Ln. Drivers will need to turn into the Executive Strike & Spare parking lot and drive through the access gate at the end of the lot. Passengers will be able to exit the vehicle at this location and walk to the Kentucky Exposition Center or Kentucky Kingdom, while drivers will be able to exit the property on the right via Freedom Way. Parking refunds are not available. Only Licensed Taxis, Hotel and Show Shuttles should enter Gate 1 and drop off at the designated location based on the event. By default, taxis and hotel shuttles should drop-off adjacent to the fountain on Freedom Way and exit Gate 1 or 6.

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