FAQs

FAQ’s: General Park Policies

What are the rides and attractions at Kentucky Kingdom and Hurricane Bay?
CLICK HERE to download our park map.

When is the park open?
Kentucky Kingdom and Hurricane Bay will open daily beginning May 24, 2014. CLICK HERE to view the operating calendar and updates on events at the park.

Is this still the Six Flags park?
The NEW Kentucky Kingdom and Hurricane Bay, opening May 24, 2014, is the sole property of Kentucky Kingdom, LLLP, a group of local investors who are longstanding business and community leaders in Louisville.  Kentucky Kingdom, LLLP has no affiliation with Six Flags.

How much are day tickets?
Kentucky Kingdom opens to the public May 24, 2014.  CLICK HERE for pricing information.  We will begin offering discounted online one-day admission tickets on our website in May, 2014.

Can I upgrade my one-day admission ticket to a season pass?
A one-day admission ticket can easily be upgraded to a season pass.  Just visit our season pass processing center (to the right of the front gate) or Guest Services (at the front of the park).  You must upgrade your admission ticket on the day of your visit.

What happens if I lose or forget my season pass?
We can easily replace your season pass.  Simply proceed to the season pass processing center to the right of the front gates to have your season pass reprinted for a $10.00 processing fee.

Do you offer a non-rider admission ticket or season pass?
We do not offer non-rider discounts, but we do provide non-riders with other entertainment options to include live shows, entertainment, beautifully landscaped grounds, gift shops, restaurants, and a full-feature water park.

Do you offer a discount for senior citizens?
We provide a discount on our general admission ticket price for guests who are 55 and older.
CLICK HERE for pricing information.

At what age is an admission ticket required?
Children two years of age and younger are admitted to Kentucky Kingdom free of charge.  Children under 48 inches tall receive a discount on our general admission ticket price.  CLICK HERE for pricing information.

Do you offer group rates?
Kentucky Kingdom offers discounted admission to groups with as few as 15 people.  You save when you book in advance.  CLICK HERE for complete information on group outings or contact our event planners at 502-363-1818.

Do you offer a military discount?
Kentucky Kingdom is proud to support our troops!  Please present your military I.D. at any ticket window to receive a discount on the general admission ticket price for you and your family members (up to a total of 4 general admission tickets). CLICK HERE for pricing information.

What forms of payment are accepted?
We accept cash and debit or credit cards from American Express, MasterCard and Visa.  Please be prepared to present your valid driver’s license when using a credit card to make purchases at the park.  We do not accept checks.

What if it rains during my visit?
The park is open rain or shine.  While inclement weather may require that some attractions be closed until conditions allow for safe operation, you are free to enjoy other attractions, a meal or shopping while waiting for the weather to clear.  Kentucky Kingdom does not issue rain checks or refunds in the event of inclement weather.

Can I bring my own food and beverages into the park?
No food or beverages may be brought into Kentucky Kingdom or Hurricane Bay.  Guests with special dietary needs, including those with food allergies or requiring baby formula, should notify our security officer at the front gate.  We offer a wide variety of menu choices at our restaurants and concession stands.

If I leave the park for any reason, can I re-enter on the same day?
You may leave the park and return on the same day.  Just have your hand stamped at the exit gate on your way out and present your stamped hand or day ticket to the gate attendant for re-entry.  If you leave the parking lot, you will be required to pay the parking fee to the Kentucky Exposition Center to re-enter.

Do you have information for guests with disabilities?
Guests with disabilities are encouraged to stop by Guest Services at the front of the park to receive a copy of our “Guidelines for Riders” and speak with a Guest Services representative about the accessibility of the park and its rides and attractions.  A limited number of wheelchairs and motorized wheelchairs are available for rent on a first-come, first-served basis.

Are wheelchairs and strollers available for rent?
“Wheels 4 Rent” is located immediately inside the front gate across from the Casa Mia restaurant.  A limited number of wheelchairs, motorized wheelchairs and strollers are available for rent on a first-come, first-served basis.

Can I bring my pet to Kentucky Kingdom?
Certified service animals accompanying designated owners are welcome in the park.  Service animals are not permitted on rides and must remain with a non-riding member of the party if the owner is on a ride.  No other animals are permitted inside Kentucky Kingdom and Hurricane Bay.

What is Kentucky Kingdom’s policy on alcoholic beverages?
Kentucky Kingdom and Hurricane Bay does sell beer and tropical drinks.  Our beer and alcohol policy is no different than the standard practices at Disney Parks, Sea World, Busch Parks and Cedar Fair parks (Including Kings Island). At Kentucky Kingdom, guests must be 21 years old to purchase and consume alcoholic beverages, and to do so, must also have a state-issued identification card or valid driver’s license verifying their age.

Kentucky Kingdom sells beer at two sit-down restaurants (Gator’s and Casa Mia) and beer and mixed tropical drinks, such as strawberry daiquiris and frozen margaritas, at our new open-air pavilion overlooking the water park (all beer and alcohol is sold in identifiable cups, mugs and glasses).  These are controlled venues and are the only areas where beer and alcohol can be consumed inside the park.  Our security staff and roving Kentucky Kingdom Ambassadors strictly enforce these rules.

Is smoking permitted at Kentucky Kingdom?
We strive to accommodate all our guests without disturbing the enjoyment of others.  Designated smoking areas can be found on our PARK MAP.  Smoking is permitted only in the designated areas and never in restrooms, dining areas, theaters or anywhere else throughout the park.

Can I rent a locker to store my belongings?
Lockers are available to rent on a daily basis.  Locker locations are designated on our PARK MAP and are available on a first-come, first-served basis.

Are there height restrictions for your rides?
Guest safety is our top priority.  Kentucky Kingdom abides by the manufacturer-mandated height requirements that are strictly enforced by our ride operators and lifeguards.

How thorough is Kentucky Kingdom’s training for ride operators?
It is the responsibility of each park to properly maintain its rides and train ride operators in accordance with manufacturers’ established procedures.  Kentucky Kingdom strictly adheres to this policy for all its rides. We maintain and enforce strict operating standards, conduct daily ride inspections and follow a very thorough annual maintenance program. We conduct comprehensive training and certification of all ride operators with periodic testing to ensure there is no deviation from our standards.

What about the new drop ride at Kentucky Kingdom?
Many parks throughout the world have drop rides.  These rides have been manufactured in accordance with engineering standards to guarantee that they are safe and dependable.

The new drop ride that Kentucky Kingdom has  purchased is the same ride that was also installed in 2012 in another theme park in Kentucky.  Kentucky state ride inspectors have certified that ride for annual operation since 2012.

FAQ’s: Season Pass Sales

How do I know my season pass purchase is complete?
You will receive a confirmation e-mail when your purchase is complete.

Do I have to use Express Online Season Pass Processing to get a season pass?
If you choose not to take advantage of advance processing, you can visit our season pass processing center at the park beginning April 1, 2014 to have your photo taken and season pass printed.

Do you provide family discounts?
Kentucky Kingdom and Hurricane Bay are very pleased to present a season pass value including attractions for all members of the family.  Season passes are purchased per person with no additional discounts.

I am giving a season pass as a gift.  Do I need to upload a photo?
Kentucky Kingdom season passes make a wonderful gift and do not require that you upload a photo. If you’ve received a Kentucky Kingdom season pass voucher as a gift, you can process your season pass at the park. Processing hours are Monday-Friday 4pm-7pm.CLICK HERE to give the gift of fun all season long at Kentucky Kingdom!Can I transfer a season pass to another person after I purchase one?
Season passes purchased for a specific individual cannot be transferred.  CLICK HERE for information about season passes.

Can I buy a season pass to just the water park?
No.  Your season pass gives you free entrance to both Kentucky Kingdom and Hurricane Bay and to all of our live entertainment, games, restaurants and shops all season long!

Can a season pass to Kentucky Kingdom be used during the Kentucky State Fair?
Yes, you can enter Kentucky Kingdom and enjoy all of the rides in the park for free. Oops! Since our card stock was printed, we’ve added the benefit of free rides during the Kentucky State Fair.

Who do I contact with a season pass question not listed?
If you have an issue ordering your season pass you can contact us at seasonpass@kentuckykingdom.com.